Customer Service Specialist
  Competitive
  Kings Hill, Tonbridge and Malling, Kent
  contract,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


What it's like to work at Searchflow:

We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer:

• 25 days’ holiday, with optional 5 days unpaid leave per year
• Flexible working
• Free fruit, biscuits, tea and coffee
• Cycle to Work scheme
• Internal coaching/mentoring system throughout your time here
• Focus on training and career progression
• Competitive salary
The Opportunity

As a Customer Service Specialist, you will be part of a team that is jointly responsible for ensuring that customer queries are being dealt with promptly and efficiently with KPI’s met and a strong focus on first call resolution and excellent customer service.

The role will involve:

• Providing helpdesk/order fulfilment style support and advice via telephone, and email correspondence to customers.
• Providing excellent customer services.
• Liaising with relevant data providers for all search queries to ensure the smooth running of the search ordering process.
• Ensuring customer queries are dealt with and actioned on a regular basis in accordance with the Helpdesk KPI’s (Assigns, updates, emails etc).
• Implementing and coordinating orders for bespoke services such as Portfolio, maintaining communication with customers and data providers throughout.
• Understanding all SearchFlow products, procedures and systems.
• Achieving Silver or equivalent on quality scores.

About you

You will be proactive and self-motivated with excellent communication skills both verbal and written. You will also have strong emotional intelligence, be committed to progressing your own learning and development. You will also have/be:

• Previous experience in a customer services environment.
• Competent with Excel, Word & PowerPoint.
• Able to demonstrates excellent customer service and telephone skills.
• Quick and accurate data entry skills.
• Good organisational skills and attention to detail.
• Ability to multi-task, work flexibly and under pressure to meet deadlines and targets.

About Us

SearchFlow, we have over 25 years' experience and run more than 1 million conveyancing searches every year for over 2,000 legal clients in England and Wales. We deliver highly focused, in-depth property intelligence, quickly and efficiently.

Investing in innovation, we are owned by DMGT, a company committed to investing in its portfolio of innovative property data services. Our sister companies include leading brands such as Landmark Information Group, Argyll & OchreSoft.


Advertiser: Direct Employer

Reference:

Posted on: 2019-11-29 16:08:58

Send me Alert for jobs in: 

Kings Hill, Tonbridge and Malling, Kent

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Customer Service Specialist
  Competitive
  Kings Hill, Tonbridge and Malling, Kent
  contract,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


What it's like to work at Searchflow:

We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer:

• 25 days’ holiday, with optional 5 days unpaid leave per year
• Flexible working
• Free fruit, biscuits, tea and coffee
• Cycle to Work scheme
• Internal coaching/mentoring system throughout your time here
• Focus on training and career progression
• Competitive salary
The Opportunity

As a Customer Service Specialist, you will be part of a team that is jointly responsible for ensuring that customer queries are being dealt with promptly and efficiently with KPI’s met and a strong focus on first call resolution and excellent customer service.

The role will involve:

• Providing helpdesk/order fulfilment style support and advice via telephone, and email correspondence to customers.
• Providing excellent customer services.
• Liaising with relevant data providers for all search queries to ensure the smooth running of the search ordering process.
• Ensuring customer queries are dealt with and actioned on a regular basis in accordance with the Helpdesk KPI’s (Assigns, updates, emails etc).
• Implementing and coordinating orders for bespoke services such as Portfolio, maintaining communication with customers and data providers throughout.
• Understanding all SearchFlow products, procedures and systems.
• Achieving Silver or equivalent on quality scores.

About you

You will be proactive and self-motivated with excellent communication skills both verbal and written. You will also have strong emotional intelligence, be committed to progressing your own learning and development. You will also have/be:

• Previous experience in a customer services environment.
• Competent with Excel, Word & PowerPoint.
• Able to demonstrates excellent customer service and telephone skills.
• Quick and accurate data entry skills.
• Good organisational skills and attention to detail.
• Ability to multi-task, work flexibly and under pressure to meet deadlines and targets.

About Us

SearchFlow, we have over 25 years' experience and run more than 1 million conveyancing searches every year for over 2,000 legal clients in England and Wales. We deliver highly focused, in-depth property intelligence, quickly and efficiently.

Investing in innovation, we are owned by DMGT, a company committed to investing in its portfolio of innovative property data services. Our sister companies include leading brands such as Landmark Information Group, Argyll & OchreSoft.


Advertiser: Direct Employer

Reference:

Posted on: 2019-11-29 16:08:58

I want to receive the latest job alerts for:

jobs in Kings Hill, Tonbridge and Malling, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

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  New Appointments Group

  Up to £11.46 per hour

  Ashford, Kent

Customer Service Advisor

  Commercial Services Interim & Executive Search

  £27000 - £30000 per annum

  Northfleet, Kent

Customer Service Advisor

  New Appointments Group

  Up to £10.42 per hour

  Thanet, Kent

Customer Service Advisor

  Premier Work Support

  Up to £12.51 per hour + PLUS holiday accrual

  Dartford, Kent

Customer Service Executive

  Premier Work Support

  £23000 - £24000 per annum

  Dartford, Kent

Customer Service Administrator

  KHR - Recruitment Specialists

  £24000 - £26000 per annum + + Benefits

  Maidstone, Kent

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