Account Manager

  • Annual basic salary to 35k plus bonus
  • Tonbridge, Kent
  • Lioness Consultants

My established and very successful client with 20 staff members are now looking for an account manager to join their team. This role is part operational and part sales.

Your role will be to:

Drive the development of my clients business by leading the delivery of an efficient, innovative, effective, and profitable service on client accounts and programmes.

The pivotal operational link between account directors, clients and internal team processes.

Key areas of responsibility: Client management: • Sound knowledge of pharma clients personnel and their business environment • Proactive monitoring of newsfeeds for news relating to current clients, products and therapy areas and regularly review their impact upon programmes and client objectives • Excellent understanding of medical education and how projects sit strategically within client accounts • Understanding of business goals of clients and seek strategic opportunities to expand the business on designated client accounts • Provide regular status insights to the client about ongoing programmes.

Business development: • Development of bespoke proposals/budgets to provide the clients with optimal solutions for programmes to meet their communication needs • Proactively seeking RFPs through in-depth client interactions • Ownership of strategic planning and account expansion • Cross-selling: networking with the client organisation to acquire new programmes • Up-selling: identifying additional activities with existing clients that add value to clients.

Renewals: excellent programme delivery resulting in client renewals.

Programme management: • Ensure that regular updates are provided to internal and external teams and to clients • Involve relevant individuals in team meetings and discussions, to ensure that client business needs are optimally addressed • Ensure team understanding of client project objectives • Requirement for a high level of attention of detail within all documents and communications and adherence to 'bestpractice’ and internal processes at all times, both within client accounts and across the company as a whole • Troubleshoot challenges and identify solutions in a timely and effective manner • Attend client off-site meetings/conferences and take the lead on events as required • Responsible for ensuring the wider team is applying compliance rules and regulations to all programmes

Financial management: • Establish and confirm financial arrangements with clients and ensure these are adhered to at all times • Maintain awareness of financial status of accounts at all times and ensure this is accurately reported • Assist in finalising programme activity and budget with client • Ensure invoices are dispatched on time.

Desired skills and experience: Key Attributes/Competencies:

Excellent attention to detail and ability to be the hands-on lead of multiple accounts and programmes to deliver them profitably • Excellent interpersonal and communication skills (written and verbal), ability to work in a high-pressure environment • Ability to build long-lasting and trusted relationships with customers • Awareness and understanding of relevant industry compliance guidelines • Strong organisational skills • Thorough understanding of the commercial drivers of the business and strategic approach to supporting client’s business • Financial acumen to add strategic value to accounts to maintain organic growth and seek new business opportunities • Strong influencing and negotiating skills • Evidence of delivery of revenue targets, growing existing business and ensuring annual renewal of contracts.

Happy to review and monitor competition to identify new opportunities • Organised and disciplined • Confident and decisive • Determined and committed to succeed • Openness to some global travel.

Professional experience:

Experience in a similar role in the medical education/communications industry preferred • International experience, for example, collaborations with non-UK partners (commercial and academic) • Good knowledge of medical communications, digital publishing/media, and pharmaceutical medical/marketing preferred • Knowledge of related areas within medical, regulatory and digital marketing preferred • Track record in managing client relationship and achieving organic growth • Extensive experience with management of clients, Key Opinion Leaders and third-party suppliers.


Annual basic salary to 35k, bonus structure, Parking available, Private Healthcare, predominantly office based with some International travel.

  • Advertiser: Agency
  • Reference: DHMJ