Software Support Analyst

  • To £25k
  • Sittingbourne, Kent
  • 1St Choice Jobs

Software Support Analyst


up to £25,000 depending on experience


Our well-established client produces specialist software and provides system support, implementation, development and consultancy services. We are ideally seeking a confident candidate with exceptional telephone manner and good database and SQL skills (interrogating data, running queries, problem solving, report writing, etc.).

The main duties of the role will be:

· To provide telephone and remote assistance for external clients supporting specialist software

· Log and record all support cases and ensure that they are prioritised

· Ensure that all actions are recorded in the Helpdesk system

· Investigate and resolve all software issues

· Advise the user on appropriate action and record all case actions

· Work with new clients to implement software solutions and train end users

DESIRABLE requirements:

· Good telephone and customer service skills

· Knowledge of written SQL with experience of report writing

· Previous technical helpdesk experience.

· You will be a motivated, proactive individual who is willing to learn new skills and take on a challenging and diverse role.

· Good understanding of supporting a Windows environment including additional hardware such as routers, printers, tablets and other network devices.

This is a great opportunity to join a growing company at an important time.

Benefits include Gym membership and healthcare.

  • Advertiser: Agency
  • Reference: VR/02611J