Customer Services Adviser - Inbound calls!
  Up to £17500 per annum
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Customer Services Advisers - inbound calls

£17500 per annum, plus good increases!

Monday to Friday shifts: 8-5, 9-6, 10-7 and 11-8, Saturday 9 - 5 and Sunday 9 - 5, 2 per month

September, October and November start dates!

Our client a large travel company is looking for a strong customer services Advisers who has worked in a fast paced customer environment to join them.

Responsibilities

* Deal with phone calls on relevant helplines
* taking inbound calls from customers to book travel insurance
* Register new requirements over the telephone
* General Administration of existing policies over the telephone and in writing including amendments, queries, cancellations, direct debits, claim form requests and updates
* Chase documentation from customers and third parties and keeping the customer informed of progress at all times both verbally and in writing
* Ensure company service standards are adhered to
* Communicate with internal profile centres external clients and the claims department, where appropriate
* Undertake other duties over and above those listed in the job description, appropriate to the individual's skills and experience.

Skills/capabilities

* Customer service experience either retail, hospitality etc
* Ability to prioritise workloads
* Problem resolution skills
* Computer literate

you will need to have a DBS and Credit check for this role

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: 955883

Posted on: 2019-08-21 10:16:03

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Customer Services Adviser - Inbound calls!
  Up to £17500 per annum
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Customer Services Advisers - inbound calls

£17500 per annum, plus good increases!

Monday to Friday shifts: 8-5, 9-6, 10-7 and 11-8, Saturday 9 - 5 and Sunday 9 - 5, 2 per month

September, October and November start dates!

Our client a large travel company is looking for a strong customer services Advisers who has worked in a fast paced customer environment to join them.

Responsibilities

* Deal with phone calls on relevant helplines
* taking inbound calls from customers to book travel insurance
* Register new requirements over the telephone
* General Administration of existing policies over the telephone and in writing including amendments, queries, cancellations, direct debits, claim form requests and updates
* Chase documentation from customers and third parties and keeping the customer informed of progress at all times both verbally and in writing
* Ensure company service standards are adhered to
* Communicate with internal profile centres external clients and the claims department, where appropriate
* Undertake other duties over and above those listed in the job description, appropriate to the individual's skills and experience.

Skills/capabilities

* Customer service experience either retail, hospitality etc
* Ability to prioritise workloads
* Problem resolution skills
* Computer literate

you will need to have a DBS and Credit check for this role

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: 955883

Posted on: 2019-08-21 10:16:03

I want to receive the latest job alerts for:

jobs in West Malling, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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