Call Centre Adviosr - Claims

Salary: £18,500

The hours are 40 hours per week, shift rota

Monday to Friday - 8-5, 9-6, 10-7, 11-8.

9 - 5 Saturday - day off in the week



If you have worked in a call centre before and want to learn to be a claims Adviser then apply to this great role!

The role of the Claims Adviser is to manage assess travel claims in a timely and accurate manner, in accordance with the benefits and rules of the policy.

Role Responsibilities

* Handling all claims right through from first advice to final settlement
* Dispatch of claim form
* Investigating, negotiating and settling claims within an agreed authority level
* Recording claims data and progress accurately
* Communicating decisions to customers
* Answering customer queries via letter writing, email or telephone
* Arranging claims payment
* Proactively identifying any fraudulent cases and assessing the recovery potential
* Complying with legislative requirements such as data protection and medical confidentiality
* Assisting project work or undertake projects for the claims team



Personal Qualities & Key Skills

* Good communication skills, both verbal and written
* Previous experience within a call centre
* Numerate and possessing relevant PC skills -Word & -Outlook (essential), Excel (desirable)
* An effective team worker and demonstrates the ability to take responsibility for resolving issues/problems
* Good attention to detail and able to work accurately to meet strict deadlines

Connect2staff are acting as an employment agency in relation to this role, please assume if you have not heard from us in 72 hours you have not been successful

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.