Contact Centre Manager
  £35,000
  Tunbridge Wells, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Contact Centre Manager

Barker Munro Recruitment are currently working with a leading insurance employer in the region who are embarking on a period of growth and expansion and with this currently have a requirement for a Contact Centre Manager.

The company pride themselves on having built an enviable reputation for customer service and retention leading to a loyal customer base. Due to growth within the business, they are looking to strengthen their customer offering with the recruitment of a new in-house contact centre Manager and are looking for an enthusiastic and committed individual to join this exciting new venture.

As the Contact Centre Manager, your role will be to lead the contact centre team to provide a level of high quality customer service whilst maximising sales potential by managing the inbound calls and overall running of the operation. The role will require good communication and multi-tasking skills and the ability to be comfortable in setting workforce planning, holiday allocation, managing the calls system which is 'New Voice Media' and scheduling the smooth running of the teams. You need to be a self-driven and motivated individual that will strive on achieving targets as you will play a crucial role in the development and running of the contact centre and for the teams to deliver excellent customer service. Experience in supervising or managing a contact centre is essential.

Skills and experience required:

Essential:

- Previous experience in a contact centre environment

- Experience in motivating and monitoring a team

- Strong organisational and prioritisation skills

- Excellent phone and verbal communication skills along with active listening

- Familiarity with CRM systems and practices, database management

- Customer focus and adaptability to different personality types

- Confident and effective communication skills

- Positive attitude with leadership and motivational skills

- Able to work to set targets and objectives for the business

- Proficient in relevant computer applications and call centre systems


An excellent opportunity in a fantastic company that is currently growing and where you will be able to develop your own skill base with them.


For all the latest news and jobs, follow us on Twitter @BarMunRecruit

By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found at www.barkermunro.co.uk


Advertiser: Agency

Reference: BM13923

Posted on: 2019-08-20 17:09:54

Send me Alert for jobs in: 

Tunbridge Wells, Kent

Email Address

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Contract Surveyor

  Clarion Housing Group Ltd

  £41184 - £53778 per annum

  Maidstone, Kent

Corporate Tax Manager

  Goldhawk Associates Ltd

  £50,000 - £65,000

  Kent

Accounts Manager

  Goldhawk Associates Ltd

  £32,000 - £40,000

  Ashford, Kent

Creative Project Manager

  Recruitment Solutions South East Ltd

  £30-35000 + benefits

  Tunbridge Wells, Kent

Project Manager

  Clarion Housing Group Ltd

  £44978 - £68141 per annum

  Croydon, Greater London

Contractor Prison Escort

  Hays Specialist Recruitment

  Up to £13.1 per hour + £13.10 per hour

  Sheerness, Kent

Contact Centre Manager
  £35,000
  Tunbridge Wells, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Contact Centre Manager

Barker Munro Recruitment are currently working with a leading insurance employer in the region who are embarking on a period of growth and expansion and with this currently have a requirement for a Contact Centre Manager.

The company pride themselves on having built an enviable reputation for customer service and retention leading to a loyal customer base. Due to growth within the business, they are looking to strengthen their customer offering with the recruitment of a new in-house contact centre Manager and are looking for an enthusiastic and committed individual to join this exciting new venture.

As the Contact Centre Manager, your role will be to lead the contact centre team to provide a level of high quality customer service whilst maximising sales potential by managing the inbound calls and overall running of the operation. The role will require good communication and multi-tasking skills and the ability to be comfortable in setting workforce planning, holiday allocation, managing the calls system which is 'New Voice Media' and scheduling the smooth running of the teams. You need to be a self-driven and motivated individual that will strive on achieving targets as you will play a crucial role in the development and running of the contact centre and for the teams to deliver excellent customer service. Experience in supervising or managing a contact centre is essential.

Skills and experience required:

Essential:

- Previous experience in a contact centre environment

- Experience in motivating and monitoring a team

- Strong organisational and prioritisation skills

- Excellent phone and verbal communication skills along with active listening

- Familiarity with CRM systems and practices, database management

- Customer focus and adaptability to different personality types

- Confident and effective communication skills

- Positive attitude with leadership and motivational skills

- Able to work to set targets and objectives for the business

- Proficient in relevant computer applications and call centre systems


An excellent opportunity in a fantastic company that is currently growing and where you will be able to develop your own skill base with them.


For all the latest news and jobs, follow us on Twitter @BarMunRecruit

By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found at www.barkermunro.co.uk


Advertiser: Agency

Reference: BM13923

Posted on: 2019-08-20 17:09:54

I want to receive the latest job alerts for:

jobs in Tunbridge Wells, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Contract Surveyor

  Clarion Housing Group Ltd

  £41184 - £53778 per annum

  Maidstone, Kent

Corporate Tax Manager

  Goldhawk Associates Ltd

  £50,000 - £65,000

  Kent

Accounts Manager

  Goldhawk Associates Ltd

  £32,000 - £40,000

  Ashford, Kent

Creative Project Manager

  Recruitment Solutions South East Ltd

  £30-35000 + benefits

  Tunbridge Wells, Kent

Project Manager

  Clarion Housing Group Ltd

  £44978 - £68141 per annum

  Croydon, Greater London

Contractor Prison Escort

  Hays Specialist Recruitment

  Up to £13.1 per hour + £13.10 per hour

  Sheerness, Kent

Not logged in into Jobsinessex.com?


Log in or register here.

   Log in with your Google account



Copyright © 1999 - 2024 JIK SOFTWARE LTD