This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Contact Centre Manager
Barker Munro Recruitment are currently working with a leading insurance employer in the region who are embarking on a period of growth and expansion and with this currently have a requirement for a Contact Centre Manager.
The company pride themselves on having built an enviable reputation for customer service and retention leading to a loyal customer base. Due to growth within the business, they are looking to strengthen their customer offering with the recruitment of a new in-house contact centre Manager and are looking for an enthusiastic and committed individual to join this exciting new venture.
As the Contact Centre Manager, your role will be to lead the contact centre team to provide a level of high quality customer service whilst maximising sales potential by managing the inbound calls and overall running of the operation. The role will require good communication and multi-tasking skills and the ability to be comfortable in setting workforce planning, holiday allocation, managing the calls system which is 'New Voice Media' and scheduling the smooth running of the teams. You need to be a self-driven and motivated individual that will strive on achieving targets as you will play a crucial role in the development and running of the contact centre and for the teams to deliver excellent customer service. Experience in supervising or managing a contact centre is essential.
Skills and experience required:
Essential:
- Previous experience in a contact centre environment
- Experience in motivating and monitoring a team
- Strong organisational and prioritisation skills
- Excellent phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices, database management
- Customer focus and adaptability to different personality types
- Confident and effective communication skills
- Positive attitude with leadership and motivational skills
- Able to work to set targets and objectives for the business
- Proficient in relevant computer applications and call centre systems
An excellent opportunity in a fantastic company that is currently growing and where you will be able to develop your own skill base with them.
For all the latest news and jobs, follow us on Twitter @BarMunRecruit
By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found at www.barkermunro.co.uk
Advertiser: Agency
Reference: BM13923
Posted on: 2019-08-20 17:09:54
Send me Alert for jobs in:
Tunbridge Wells, Kent
Email Address
Recruitment Solutions South East Ltd
£30-35000 + benefits
Hays Specialist Recruitment
Up to £13.1 per hour + £13.10 per hour
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Contact Centre Manager
Barker Munro Recruitment are currently working with a leading insurance employer in the region who are embarking on a period of growth and expansion and with this currently have a requirement for a Contact Centre Manager.
The company pride themselves on having built an enviable reputation for customer service and retention leading to a loyal customer base. Due to growth within the business, they are looking to strengthen their customer offering with the recruitment of a new in-house contact centre Manager and are looking for an enthusiastic and committed individual to join this exciting new venture.
As the Contact Centre Manager, your role will be to lead the contact centre team to provide a level of high quality customer service whilst maximising sales potential by managing the inbound calls and overall running of the operation. The role will require good communication and multi-tasking skills and the ability to be comfortable in setting workforce planning, holiday allocation, managing the calls system which is 'New Voice Media' and scheduling the smooth running of the teams. You need to be a self-driven and motivated individual that will strive on achieving targets as you will play a crucial role in the development and running of the contact centre and for the teams to deliver excellent customer service. Experience in supervising or managing a contact centre is essential.
Skills and experience required:
Essential:
- Previous experience in a contact centre environment
- Experience in motivating and monitoring a team
- Strong organisational and prioritisation skills
- Excellent phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices, database management
- Customer focus and adaptability to different personality types
- Confident and effective communication skills
- Positive attitude with leadership and motivational skills
- Able to work to set targets and objectives for the business
- Proficient in relevant computer applications and call centre systems
An excellent opportunity in a fantastic company that is currently growing and where you will be able to develop your own skill base with them.
For all the latest news and jobs, follow us on Twitter @BarMunRecruit
By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found at www.barkermunro.co.uk
Advertiser: Agency
Reference: BM13923
Posted on: 2019-08-20 17:09:54
I want to receive the latest job alerts for:
jobs in Tunbridge Wells, Kent
Recruitment Solutions South East Ltd
£30-35000 + benefits
Hays Specialist Recruitment
Up to £13.1 per hour + £13.10 per hour
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