Customer Services Team Leader

Location: Whitstable


Amphenol Ltd is part of the $8 billion p.a. Amphenol Corporation – a market leading, global, interconnect specialist. Amphenol is one of the world’s most innovative and advanced interconnect technology manufacturers. More than 70,000 employees connect our world throughout the 100+ Amphenol businesses across the globe. Each of our businesses embraces Amphenol’s entrepreneurial culture in driving leading performance through personal accountability – and our people are our most important asset. For anyone interested in a position to chart their own success, Amphenol provides the ideal work environment.

This highly successful site employs c250 people and specialises in the design and manufacture of a diverse range of connectors and interconnect products for a highly demanding customer base in the Aerospace and Military sectors.

Poised for further growth, and investment, we are now seeking to recruit a Customer Services Team Leader who will help deliver unrivalled levels of customer service.

Key Responsibilities include:

*Prepare all customer quotations whether direct/Resale/Export etc. using guidelines and system requirements.
*Work with Commercial & Product Managers on ‘Non Stocked’ parts.
*Undertake quote follow up and negotiate where required.
*Understanding regards to commercial pricing structures.
*Assist with external sales requirements relating to Customer and ordering information.
*Understand customer markets and ensuring any market intelligence is passed to the relevant Amphenol contact.
*Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market
*Identify new sales opportunities and act on them accordingly or pass them to the relevant Amphenol contact.
*To contact potential and drift customers and present Amphenol products and services in order to maximise sales.
*Undertake training as required so as to better develop self and team service offer.
*Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner.
*To take ownership of requests and to process them within a 48 hour time frame following up on information and responding to the originator on a regular basis until the request is completed.
*Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy.
*Responsible for the direct supervision of the customer services team working alongside other supervisors and in direct support of the sales office manager

Essential Qualities include:


*GCSEs English and Maths Grade C or above, or equivalent
*Experience of dealing with customers directly
*Leadership and people management skills
*Good problem solving and people skills
*Good communication skills
*Accuracy and attention to detail
*Analytical

Desirable Qualities include:

*Experience of appraising staff
*MRP experience
*Knowledge of FRACAS
*Leadership and people management skills
*Knowledge of Amphenol’s product range, and product part numbering
*Experience of training others

In return for working for Amphenol Ltd you will have access to a global corporation touching every aspect of modern life. You will find countless opportunities to train and acquire new skills news, ranging from formal training and qualifications, to on the job experience and mentoring. Opportunities for travel to other Amphenol sites around the world along with Customer and Distribution partner facilities. The position also attracts a competitive benefits package including relocation support if applicable.