The role of Customer Service Operations Assistant involves the following tasks:
What does the position involve?
The role of Customer Service Operations Assistant is a combination of administration and customer care.
This is a non-sales position plus you will NOT be working to targets!
You will be handling inbound calls from customers and policy holders wishing to register a new claim on their helplines and ultimately assisting with thee smooth transition of their claims journey.
You will update the system with this information, handling basic enquiries, completing administrative tasks to a high standard and working within specific time frames in-line with company policies.
The only outbound calls you would make on occasions, would be to update the customer with their claim status.
What experience is required?
In order to meet the requirements of the Customer Service Operations Assistant you must have ability to complete administrative tasks to a high standard where accuracy and attention to detail is important.
Customer Service Operations Assistant applicants must have had some element of call handling experience, ie. answering incoming calls, dealing with general telephone enquiries for example and this needs to be evident on your CV,
A great telephone manner with the ability to communicate politely and professionally.
You must enjoy working as party of a team.
This role is with a superb company located on Kings Hill that offers amazing working conditions!
The company specialises in Insurance and the role is positioned within the Pet Insurance Claims team.
The company works to the principals of Treating Customers Fairly or as you would wish to be treated and places a huge emphasis on customer care.
Extremely friendly, professional environment in which to work!
Will training be provided?
On the job training is provided all within an extremely supportive environment.
Hours of work
Monday to Friday
9am – 5pm with a 45 minute lunch break
36.25 hours per week or 7.25 hours per day
£17.5K per annum + benefits
What do I need to do next?
Please send your CV to [email protected]