We are currently working with a market leading premium car dealership based in Kent.

Our client is recruiting for a permanent Service Advisor on a full time basis to welcome customers to the Service Department and ensure their vehicles are processed in line with manufacturer standards and Company procedures.
You will be organising the Service Department diary in an efficient manner to ensure full utilisation of the technicians.
You will also promote the service facilities of the dealership to encourage repeat business for Sales and After sales.
Full focus is needed to achieve the customer satisfaction objectives and ensure that the customer is dealt with professionally adhering to manufacturer standards and dealership procedures.
Along with this you will sell the service, repairs and parts in order to contribute to the revenue and profit objectives of the dealership.


Responsibilities

Establish customers transport needs and arrange collection/delivery, local drop offs and loan cars.
Provide customers with quotations for service and repairs using manufacturer's pricing programs.
Maintain presence at Service Reception desk ensuring that all customer enquiries - whether in person or by telephone - are answered or dealt with immediately.
Set up and amend customer and vehicle details on Kerridge, including email address, next service and MOT dates.
Ensure customer parts are ordered and prompt contact is made on arrival of said parts.
Create invoices in line with manufacturer pricing programs.
Process and give advice on vehicle warranties (with the exception of insurance based warranty where no training has been given).
Document all warranty work as per manufacturer's requirements and dealership policy and ensure that said work is signed for by the customer.
Ensure all account invoices are completed promptly after completion of work.
Ensure the Reception work station and surrounding areas promote the professional image of the dealership.
Undertake other duties requested of you that fall within your capability and scope of your job.
Ensure that staff and customers take every precaution necessary in respect of Health & Safety

This is an amazing opportunity to join a fantastic team working within the Service Department of an industry leading car dealership . If you have all of the attributes for the above please apply today.