Integrated Homeless & Prevention Coach

  • Up to £10.55 per hour
  • Dover, Kent
  • Hays Specialist Recruitment Ltd

Integrated Homeless & Prevention Coach, Dover, 37.5 Hours a week, Temporary, Must be able to drive

Integrated Homeless & Prevention Coach



37.5 Hours a week (working across a rota system)

Must be able to drive

Overall purpose

To provide strength-based support services to single people that are homeless or at risk of homelessness. Each Coach will carry a mixed caseload of clients and support them either in the community or within supported accommodation. The Coach will work with individuals to address multiple complex needs, supporting them to become more resilient and live independent lives.

To work within Housing Association policies and procedures, including but not limited to, safeguarding, health and safety, HR, finance, housing services, support services. All staff must uphold the values and ethos of the organisation.

Main responsibilities

1. To work with a caseload of 18+ service users with mixed levels of support needs across both a hostel and community setting; providing a strength-based, psychologically informed approach to support.

2. To interview and assess applicants in accordance with HA allocations policy and procedures and to keep all parties (e.g. referrers, prospective tenants/residents) informed of progress and the outcome.

3. To establish positive working relationships with service users, ensuring that active, meaningful engagement is established

4. To coach and support service users with housing related support which may include budgeting, debt management, education, employment, setting up home, neighbour complaints, health and safety, accessing welfare and housing benefits, mental health and substance misuse and referring to more specialised agencies where appropriate.

5. Understand Service Users individual strengths, so they can deliver successful outcomes for themselves. Coaches will explore with Service Users what most energises them and stretch their strengths in order to help them to new levels of success.

6. To support the service user become integrated within their local community, accessing appropriate services and local amenities.

7. To work closely with the HA Outreach service to assess and engage with rough sleepers within the community.

8. To promote service user involvement in the delivery of the service.

9. To ensure safeguarding concerns are recognised and reported as per the HA Safeguarding Policy and Procedures ensuring responsibility for the continued oversight of this is maintained and concerns acted upon.

10. To maintain accurate and up to date administrative records and systems, assisting in the compilation of monthly performance reports and other reports as required.

11. To provide guidance, assistance and support (in conjunction with other support agencies) in drawing up a strength-based Individual Support Plan (ISP) to meet the needs of the individual and support them in reaching their aims.

12. Supporting individuals to develop skills for living independently and maintaining a tenancy.

13. Arrange regular coaching sessions as appropriate for a mixed caseload of need.

14. Provide advice and support on accessing more specialised support agencies.

15. To support individuals to become tenancy ready and access appropriate accommodation.

16. To liaise with housing agencies to ensure that appropriate referrals are made, including the Local Authority Housing Register and assist service users in completing the appropriate referrals forms for housing.

17. To inspect the prospective move-on options with the service users and landlord, ensuring that properties meet the Decent Homes standard.

18. To ensure, when appropriate, a smooth transition into appropriate accommodation, including setting up utilities, accessing welfare benefits and appropriate grants.

19. To engage service users in finding training, education and employment



1. Experience of working with homeless or vulnerable people.

2. Experience of inter-agency liaison with the ability to initiate and maintain constructive relations with clients, colleagues and other professionals from a variety of cultural/social backgrounds.

3. Experience of working independently with minimal day to day supervision.


4. Experience of providing strength-based one-to-one support work which includes, but is not limited to, giving advice, support planning, keyworking, risk assessment, motivational interviewing and handling cases of clients with needs of varying complexity.

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  • Reference: 3636156