We are looking for Customer Service Assistants to work part-time and on a flexible basis, based in our bright and modern office on the Eurolink East Estate in Sittingbourne.

Working within a small and friendly team we are here to help provide first-class customer support for our online knitting and crochet shop, The Knitting Network. The ideal candidates will have at least some customer service experience and a genuine enthusiasm for people and crafts.

The role will include the following key duties –
• Support customers by phone and email
• Process orders and card payments
• Assist with exchanges, replacements, returns and cancellations
• Resolve and respond promptly to customer enquiries
• Build relationships and maintain a high standard of customer care

The ideal candidates will be –
• Friendly, knowledgeable and self-motivated
• Naturally able to engage with people
• Problem solvers that will take each task to completion
• Keen crafters (knitting or crochet experience a distinct advantage)
• Able to work equally well as part of a busy team and under own initiative
• Multi-taskers, juggling time and priorities effectively

This is a Zero Hours Contract position which would suit someone wishing to work on a flexible part-time basis. If you think this might be what you are looking for and you meet the above criteria please do get in touch, we will always aim to be as flexible as possible for the right candidates.