Contact & Information Officer - Part-time
  £11,091 to £11,952 per annum (£18,486 to £19,921 full-time equivalent)
  Maidstone, Kent
  permanent,part-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


For more information and to apply, please download an application pack from our website at http://www.kab.org.uk/working-with-us/current-vacancies.html or call 01622 691357 for a postal pack. We will not accept CVs in application for this post without a completed application pack.

Kent Association for the Blind are seeking an enthusiastic, self-motivated and adaptable individual to join our Maidstone office in the position of West Contact and Information Officer. The main purpose of the role is to be the first point of contact and provide high quality support, information and advice to service users from West Kent; ensuring that they receive an appropriate and professional response to their enquiry as quickly as possible.

Our ideal candidate will have high professional standards, an empathetic approach and excellent communication skills. An ability to analyse and use professional judgement to prioritise and assess risk is essential and experience of coordinating referrals and using databases would be advantageous. Applicants must be administratively self-supporting with sound IT skills including the ability to use databases, MS Word, Outlook, Excel and Explorer competently. The successful applicant will have experience of data input and be proficient in organising their time effectively; prioritising their workload to meet tight deadlines.

Hours of work: 21 hours per week, Monday to Wednesday, 9am-5pm
Based at: 72 College Road, Maidstone, Kent, ME15 6SJ
Salary: £11,091 to £11,952 per annum (£18,486 to £19,921 FTE)

Closing date for applications: 9am, Monday 22nd July 2019.
Interview date: Week commencing Monday 5th August 2019.

Job Description

Purpose of Job:


To be the first point of contact and provide high quality support, information and advice to service users from Kent, ensuring that they receive an appropriate and professional response to their enquiry as quickly as possible.

Main Tasks:

- Respond to enquiries or referrals:
- Carry out a priority telephone assessment to establish client’s individual needs and the level of risk. Electronically record the information.
- Undertake initial screening to determine the client’s need for an advocate, mental capacity assessment, carer’s assessments or dual sensory assessment.
- Resolve all enquiries at initial contact where possible, or pass to the relevant rehabilitation team for action.
- Provide verbal information, advice and guidance regarding eye conditions, eye health, KAB services, Kent County Council (KCC) services, registration and referral processes and equipment. Follow up with written or audio information if needed, or sign post to other sources of information. Provide emotional support and reassurance as appropriate.
- Issue replacement equipment after checking eligibility and suitability of the equipment to the user’s needs. Maintain accurate monthly records of equipment and collate monthly, quarterly or as required.
- Provide face to face information, advice, guidance and equipment for clients, their family members, carers and professionals at the Centre.
- Monitor the duty email on a daily basis and take action for all referrals.
- Identify possible safeguarding concerns, appropriately document these concerns and raise them with the Team Manager or another manager within the required timescales. Follow protocols in relation to safeguarding vulnerable adults and children supporting referrals as required.
- Maintain thorough up to date knowledge of the services available to support sight impaired people (e.g. other KAB services, KCC Sensory Services, Low Vision Clinics, other voluntary agencies and Gateways), and refer or signpost callers as appropriate. Carry out research where needed in response to non-routine enquiries.
- Maintain and manage detailed electronic records of all work undertaken, ensuring the use and storage of data is explained and recorded in line with General Data Protection Regulation requirements.
- Undertake training and maintain knowledge in the following areas; KCC Adult Social Care Database, Safeguarding/Adult Protection, Mental Capacity Act, Equality and Diversity, Safeguarding/Child Protection, Eligibility criteria, Sight Impairment, Hearing Impairment and Deafblind. awareness
- Carry out telephone service user reviews; monitor service quality and check that equipment issued is being used effectively and meets service users’ needs.
- To maintain knowledge in key areas including equipment and technology, local policy and relevant legislation.
- Provide support to other colleagues at the Sight Centre, including supporting the rehabilitation function, preparing training materials, checking and correcting data quality and preparing information for dissemination.
- To provide administrative support to groups running at the Sight Centre, including Rehab and Peer Support sessions. To include booking rooms, sending course invitations, managing attendee lists, organising refreshments, producing materials in preferred formats and collating evaluation data.
- Work within health and safety protocols; this includes sharing responsibility for checking the building and occasional locking/opening up as required.
- To provide a clear handover to fellow Contact and Information Officer ensuring that where possible, tasks are completed prior to handover.
- To attend team meetings, one-to-ones, and training as required.
- Perform other relevant duties as required by the Chief Executive of KAB.
- This job description is not exhaustive, but is provided to assist the post-holder to know what their main duties are. It may be amended from time to time without change to the levels of responsibility appropriate to the grade of the post and in discussion with the post-holder.

Person Specification

Essential Criteria:


- Ability to assess and prioritise within a framework of prescribed priority criteria.
- Ability to analyse and use professional judgement to assess risk and understand safeguarding indicators.
- Experience of project work and evaluation.
- A willingness and ability to complete relevant training.
- Ability to adapt quickly to a new working environment, swiftly gain detailed knowledge of eye conditions, sight impairment and its impact.
- Excellent interpersonal skills, the ability to communicate effectively, and to listen and empathise while remaining objective.
- Ability to deal with, and show empathy to, a variety of audiences, some of whom may be distressed or exhibiting challenging behaviour.
- Ability to conduct research in order to respond to queries.
- Sound IT skills, the ability to use MS Word, Outlook, Excel, and Explorer effectively, learn new data management systems quickly and to be administratively self-sufficient.
- A good pass at O Level/GCSE Mathematics and English Language or equivalent.
- Ability to complete data inputting within necessary time periods and to required data quality standards.
- Experience of maintaining efficient administrative systems, ensuring all necessary information is recorded and communicated to relevant colleagues.
- Ability to organise time effectively, establish efficient systems and work schedules from scratch, prioritise workload and meet deadlines.
- Good written communication, the ability to effectively produce and present reports to demonstrate outcomes.
- Ability to understand and demonstrate commitment to KAB’s Equal Opportunities Policy and to ensure all activities are consistent with the Equal Opportunities Policy. This includes all staff activities and their interface with the general public.

Desirable criteria

- Knowledge of services available to people with sight loss, particularly in relation to the standards embodied in the documents ‘Progress in Sight’ and ‘Good Practice in Sight’.
- Knowledge of databases and/or health or social care IT and recording systems.

KAB is an equal opportunities employer.

For more information and to apply, please download an application pack from our website at http://www.kab.org.uk/working-with-us/current-vacancies.html or call 01622 691357 for a postal pack. We will not accept CVs in application for this post without a completed application pack.


Advertiser: Direct Employer

Reference:

Posted on: 2019-07-18 12:12:06

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Contact & Information Officer - Part-time
  £11,091 to £11,952 per annum (£18,486 to £19,921 full-time equivalent)
  Maidstone, Kent
  permanent,part-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


For more information and to apply, please download an application pack from our website at http://www.kab.org.uk/working-with-us/current-vacancies.html or call 01622 691357 for a postal pack. We will not accept CVs in application for this post without a completed application pack.

Kent Association for the Blind are seeking an enthusiastic, self-motivated and adaptable individual to join our Maidstone office in the position of West Contact and Information Officer. The main purpose of the role is to be the first point of contact and provide high quality support, information and advice to service users from West Kent; ensuring that they receive an appropriate and professional response to their enquiry as quickly as possible.

Our ideal candidate will have high professional standards, an empathetic approach and excellent communication skills. An ability to analyse and use professional judgement to prioritise and assess risk is essential and experience of coordinating referrals and using databases would be advantageous. Applicants must be administratively self-supporting with sound IT skills including the ability to use databases, MS Word, Outlook, Excel and Explorer competently. The successful applicant will have experience of data input and be proficient in organising their time effectively; prioritising their workload to meet tight deadlines.

Hours of work: 21 hours per week, Monday to Wednesday, 9am-5pm
Based at: 72 College Road, Maidstone, Kent, ME15 6SJ
Salary: £11,091 to £11,952 per annum (£18,486 to £19,921 FTE)

Closing date for applications: 9am, Monday 22nd July 2019.
Interview date: Week commencing Monday 5th August 2019.

Job Description

Purpose of Job:


To be the first point of contact and provide high quality support, information and advice to service users from Kent, ensuring that they receive an appropriate and professional response to their enquiry as quickly as possible.

Main Tasks:

- Respond to enquiries or referrals:
- Carry out a priority telephone assessment to establish client’s individual needs and the level of risk. Electronically record the information.
- Undertake initial screening to determine the client’s need for an advocate, mental capacity assessment, carer’s assessments or dual sensory assessment.
- Resolve all enquiries at initial contact where possible, or pass to the relevant rehabilitation team for action.
- Provide verbal information, advice and guidance regarding eye conditions, eye health, KAB services, Kent County Council (KCC) services, registration and referral processes and equipment. Follow up with written or audio information if needed, or sign post to other sources of information. Provide emotional support and reassurance as appropriate.
- Issue replacement equipment after checking eligibility and suitability of the equipment to the user’s needs. Maintain accurate monthly records of equipment and collate monthly, quarterly or as required.
- Provide face to face information, advice, guidance and equipment for clients, their family members, carers and professionals at the Centre.
- Monitor the duty email on a daily basis and take action for all referrals.
- Identify possible safeguarding concerns, appropriately document these concerns and raise them with the Team Manager or another manager within the required timescales. Follow protocols in relation to safeguarding vulnerable adults and children supporting referrals as required.
- Maintain thorough up to date knowledge of the services available to support sight impaired people (e.g. other KAB services, KCC Sensory Services, Low Vision Clinics, other voluntary agencies and Gateways), and refer or signpost callers as appropriate. Carry out research where needed in response to non-routine enquiries.
- Maintain and manage detailed electronic records of all work undertaken, ensuring the use and storage of data is explained and recorded in line with General Data Protection Regulation requirements.
- Undertake training and maintain knowledge in the following areas; KCC Adult Social Care Database, Safeguarding/Adult Protection, Mental Capacity Act, Equality and Diversity, Safeguarding/Child Protection, Eligibility criteria, Sight Impairment, Hearing Impairment and Deafblind. awareness
- Carry out telephone service user reviews; monitor service quality and check that equipment issued is being used effectively and meets service users’ needs.
- To maintain knowledge in key areas including equipment and technology, local policy and relevant legislation.
- Provide support to other colleagues at the Sight Centre, including supporting the rehabilitation function, preparing training materials, checking and correcting data quality and preparing information for dissemination.
- To provide administrative support to groups running at the Sight Centre, including Rehab and Peer Support sessions. To include booking rooms, sending course invitations, managing attendee lists, organising refreshments, producing materials in preferred formats and collating evaluation data.
- Work within health and safety protocols; this includes sharing responsibility for checking the building and occasional locking/opening up as required.
- To provide a clear handover to fellow Contact and Information Officer ensuring that where possible, tasks are completed prior to handover.
- To attend team meetings, one-to-ones, and training as required.
- Perform other relevant duties as required by the Chief Executive of KAB.
- This job description is not exhaustive, but is provided to assist the post-holder to know what their main duties are. It may be amended from time to time without change to the levels of responsibility appropriate to the grade of the post and in discussion with the post-holder.

Person Specification

Essential Criteria:


- Ability to assess and prioritise within a framework of prescribed priority criteria.
- Ability to analyse and use professional judgement to assess risk and understand safeguarding indicators.
- Experience of project work and evaluation.
- A willingness and ability to complete relevant training.
- Ability to adapt quickly to a new working environment, swiftly gain detailed knowledge of eye conditions, sight impairment and its impact.
- Excellent interpersonal skills, the ability to communicate effectively, and to listen and empathise while remaining objective.
- Ability to deal with, and show empathy to, a variety of audiences, some of whom may be distressed or exhibiting challenging behaviour.
- Ability to conduct research in order to respond to queries.
- Sound IT skills, the ability to use MS Word, Outlook, Excel, and Explorer effectively, learn new data management systems quickly and to be administratively self-sufficient.
- A good pass at O Level/GCSE Mathematics and English Language or equivalent.
- Ability to complete data inputting within necessary time periods and to required data quality standards.
- Experience of maintaining efficient administrative systems, ensuring all necessary information is recorded and communicated to relevant colleagues.
- Ability to organise time effectively, establish efficient systems and work schedules from scratch, prioritise workload and meet deadlines.
- Good written communication, the ability to effectively produce and present reports to demonstrate outcomes.
- Ability to understand and demonstrate commitment to KAB’s Equal Opportunities Policy and to ensure all activities are consistent with the Equal Opportunities Policy. This includes all staff activities and their interface with the general public.

Desirable criteria

- Knowledge of services available to people with sight loss, particularly in relation to the standards embodied in the documents ‘Progress in Sight’ and ‘Good Practice in Sight’.
- Knowledge of databases and/or health or social care IT and recording systems.

KAB is an equal opportunities employer.

For more information and to apply, please download an application pack from our website at http://www.kab.org.uk/working-with-us/current-vacancies.html or call 01622 691357 for a postal pack. We will not accept CVs in application for this post without a completed application pack.


Advertiser: Direct Employer

Reference:

Posted on: 2019-07-18 12:12:06

I want to receive the latest job alerts for:

jobs in Maidstone, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  Hays Specialist Recruitment

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