Income Recovery Officer

  • £23,017.95- £27,054.59 per annum pro rata
  • Aylesham, Dover, Kent
  • East Kent Housing

Contract Type

1 x full time and 1 x part time 22 hours per week - permanent

Job category/type

Housing Services, Income Recovery

As part of the Income Team, you will work to maximise the income from rents, service charges and other monies due by taking prompt and appropriate action to minimise arrears and non-payment.

Main Duties

• Deliver the income management service in accordance with relevant policy, procedures and statutory requirements, ensuring prompt and appropriate action is taken to recover debts.

• To regularly monitor rent, service charge and sundry debtor accounts ensuring that appropriate action is taken to recover outstanding monies due.

• Take payments and set up direct debits/standing orders.

• Enter into payment arrangements, monitor outcomes and progress to further action as appropriate.

• Liaise closely with the Housing Services Manager, Housing Officers and other teams in the delivery of income management services.

• To prepare Notices and cases for Court action, for approval by the Income Manager, having regard to applicable local arrangements and liaising with the councils' legal services teams as required.

• To attend Court as required in support of action to recover arrears of rent and other debts.

• To attend evictions.

• To ensure that tenants receive proper and adequate advice and assistance to enable them to receive their full benefit entitlement.

• Provide basic debt and welfare benefit advice, including referral to and liaison with external agencies providing advice and support in respect of benefits, debt advice and available grants/loans.

• To approve refunds of rent in appropriate cases.

• Undertake any other duties that are appropriate and commensurate with the grade of the post as may be required by service demands to ensure the effective operation of all EKH services.

What does East Kent Housing do?

East Kent Housing aims to make sure that everyone has a secure home they can afford. We manage over 17,000 properties for the four councils of East Kent (Canterbury, Dover, Folkestone & Hythe, and Thanet). We are responsible for the inspection, repair and maintenance of residents' homes, the collection of charges and rent, and we support our residents by providing advice services and responding to enquiries and issues affecting them and the communities that we serve. Our residents and our staff are really important to us and we work together to deliver the best service possible.

Why work For East Kent Housing?

At East Kent Housing we work together in a way which makes us feel valued and recognised for what we do, while always looking for ways to improve. With a wide variety of different roles across the organisation, there is plenty of scope for career growth and development. In addition to competitive salaries, we offer great benefits including agile/flexible working, annual leave of up to 30 days per year, generous employer pension contributions - and, of course, a great team to work with!

How to apply

East Kent Housing has an exciting and bright future ahead. If you want to be part of our journey, visit to find out more about our current vacancy, read our job description, and to apply!

Closing date is midnight Sunday 23 June 2019.

Interviews will take place on 4th July 2019.

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