Company Profile
A highly regarded organisation based in East Kent that develops, manufactures and supplies for a global market, offering a collection of truly iconic brands.


General duties to include:
• Act as 1st/2nd/3rd line support to the business (globally) for the ERP system on all user reported support calls
• Take full ownership of user reported support calls from initial escalation through progression to successful completion, obtaining user sign-off as required
• Work and effectively communicate with 1st line support, to provide updates to specific and generic issues
• Effectively communicate with other systems team members to expedite solutions
• Be able to troubleshoot application problems, provide advice and carry out remedial action
• Communicate with 3rd party support partners in the logging and closing down of referred calls and monitoring their SLAs
• Liaise with user teams to understand requirements
• Perform key application administration duties
• Provide on-the-job training to new staff members when required
• Create and keep updated system documentation and train out new processes where required

Key Skills and Experience:
• Will possess at least 3 years practical experience in the use and support of MS Dynamics AX 2012 (Understanding of all modules including Security)
• Experience of problem solving and testing
• Specific experience in delivering Small/Medium sized AX projects using Agile methodology
• Understanding of Software Development Lifecycles
• Ability to create and update documentation for AX processes and procedures
• Excellent Excel Skills
• Own or be working towards qualifications such as ITIL, Microsoft AX certs, Microsoft SQL is desirable
• Excellent communication and organisation skills

A competitive salary and benefits package on offer depending on experience.


Only suitable candidates will be directly contacted about this position and we will not store or process the data of candidates in any way unless consent has been obtained.