Customer Care Manager

  • Dependent on experience
  • Maidstone, Kent
  • Laser Mechanical & Electrical Ltd

We are currently seeking to employ a competent Customer Care Manager on a Full-time basis for a busy Mechanical and Electrical Contractor in Maidstone.

Experience preferred, but not essential.

Key responsibilities:

• Manage a team of administrators and engineers.

• Deal directly with customers by telephone & written correspondence in a professional way.

• Respond promptly and manage customer enquiries.

• Knowledge of customer service principles and practices

• Obtain and evaluate all relevant information to handle product and service enquiries.

• Set up & manage customer accounts.

• Organise work flow to meet customer time frames.

• Direct requests and unresolved issues to the designated resource.

• Update Records on Internal Data base system

• Record details of enquiries, comments and complaint

• Prepare and distribute customer activity reports

• Communicate and coordinate with internal departments

• Follow up on unresolved customer calls

• Have a base knowledge of M & E and problem solving dynamics

• Knowledge of relevant computer applications

The successful candidate must have exceptional organisational skills, demonstrate a proven track record of excellent customer service, with a professional telephone manner, have a strong attention to detail, a high level of computer skills, the ability to work within a team and on their own initiative and should be able to prioritise their work load efficiently.

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