Field Service Technician – Central London (Day Shift Work)
Our client, based on the Medway City Estate in Rochester, Kent is an award winning fin-tech start-up and is now in an exciting and rapid paced stage of growth. They have developed the world’s first self-service coin currency exchange kiosk which will dominate the way money exchange is transacted. They are a world leader in the design and manufacture of automated foreign exchange kiosks. Their kiosks can accept a vast amount of different currencies including currencies which are now out of circulation and turn these into pounds, euros or US dollars. With leading edge technology, they aim to have global presence within the next couple of years. With contracts already signed with TfL, Westfield and Virgin Rail, they will shortly be dominating money exchange transactions within the rail network in the UK. Further plans for the European and overseas markets are presently being negotiated.
This company is very exciting, young, innovative and expansive - getting in on the ground floor would provide an exciting opportunity for you to be one of the initial team.
We are looking for a trustworthy, professional and proactive individual with a good team working ethos to join their team. We seek an individual who is a well organised, flexible, experienced and highly motivated who has excellent skills.
We currently have a great opportunity for a Field Service Technician to join our team. As a Field Service Technician you will be based in the London area and be involved with the technical and service side of the kiosks.
Due to the nature of the industry in which we operate, you will need to be confident working to rigorous procedures within a highly-regulated environment, be highly adaptable, quick to learn, able to work autonomously and with little direction.
Criteria for the position are:
Sound computer literacy
Strong communication skills with good understanding of English
Excellent customer relationship skills
Willing to work after hours shift hours
Willing to wear company provided body camera for safety
Be physically fit
Able to navigate London using the Underground Bus services on foot
Attend initial training at our Kent based factory (1-2 days)
Six month probation period
What Is The Role?
The role is focused on customer service and building our brand. Reporting to the Logistics Supervisor, you will work shifts for assigned kiosks maximising their ability to dispense/exchange cash, clean, repair and maintain the kiosks.
What Will I Be Doing?
Receive your shift schedule, sometimes manage and plan your own shift efficiently according to geography, maximising the number of locations visited on each shift
Escalate kiosk technical problems to Logistics Supervisor for guidance and help
Use resources available to you to aim to repair faults first time, perform maintenance checks on each visit to prevent further faults from occurring, communicate within our groups on regular issues and work to resolve the issues
Conduct cleaning of kiosk on each visit and check that branding and signage is correct, reporting any damage or hygiene issues to Logistics Supervisor
Clear coin jams
Perform hardware and software upgrades as requested
Understand engineer security levels and adhere to them
Comply with company security policies and procedures
Respond to performance appraisals and concerns
Manage parts usage and returns of stock
What Would I Need to Succeed?
Sound technical understanding of ATM/vending type functions
Mechanical / Computer background
A willingness to learn new skills, adapt quickly to changing environments
A positive can-do attitude regarding solving problems, be willing to work as a team and help other engineers in times of heavy workload
Day shift hours throughout London including the TFL network currently are 9 hours with 1 hours break each shift. The shifts start at 7am, 9am or 12noon. Shifts are set two weeks in advance, and late notice changes can occur due to staff absences and flexibility around changes is appreciated.
Salary: Experience Dependant but will start at £20000.00 p/a
(Ash Employment Services Ltd. is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity)