Telecoms Call Centre Agent

Are you excellent with customers and have some sales? Do you have fantastic listening and questioning skills? Are you motivated by targets? Do you want to be come and expert in your products and services? Do you want to work in modern offices with an outstanding company??? If so, please read on.

We are looking for Call Centre Agents to deal with incoming and make outgoing calls, you will be responsible for helping customers save money by helping to assess their TV, Telecoms and Broadband packages and supporting them through the switching process.

Hours: 37.5 Hours Full-Time

Salary: £17,000 Plus uncapped commission (OTE £23k to £25k)

Benefits: 25 days annual leave, Pension scheme, Healthcare cashback and Shopping rewards (including ½ price cinema tickets, 10-20% discounts at a number of high street stores)

All About the Role!

· Take calls from prospective and existing customers to inform them about switching TV, Telecoms or Broadband.
· Answer questions about product specifications and pricing.
· Work to daily/weekly targets.
· Explaining and promoting CTL to prospective customers.
· Accurately and efficiently enters customer information into Company databases for mailing and billing purposes.
· Maintain a pipeline of potential leads and follows up with those customers.
· Go the “extra mile” to meet sales quota and facilitate future sales.
· Maintains working knowledge of products and services sold and keeps current on industry developments.


All About YOU!

• Professional telephone manner
• Ideally some experience within Sales and working to targets
• Excellent data entry skills
• Take pride in offering the best customer experience
• Strong communication skills both written and verbal
• Tenacious approach
• Self-motivated attitude
• IT Literate
• Top notch listening and questioning skills
• Ability to work to script and discuss accurately technical information
• Reliance and patience