Title: Receptionist/Administrator
Location: Maidstone
Reports to: Negotiators/Directors
Hours per week: 37.5 plus overtime and occasional Saturdays
Contract: Permanent Full Time


Job Objectives

To provide a professional service to Customers and administrative support service to the Kent office, maintaining the highest standards of professionalism and customer service at all times.

Main Duties and Responsibilities

- Respond to customer enquiries received by telephone/internet including but not restricted to auction procedure, catalogue ordering, online registration, website registration/processing problems, legal documents, completion queries. Take messages on behalf of or forward calls to other members of staff.
- Front of House - Greet and assist customers coming into the office.
- Create, update and maintain information on computerised Auction Management System.
- Post - opening, distributing and franking of post.
- Book viewings/survey appointments, mail out keys to purchasers on completed sales.
- Assist with general mailing preparations (label sticking, envelope stuffing etc).
- Contact interested parties when legal documents received, lots are withdrawn/ postponed.
- Taking payment for catalogue subscriptions and auction expenses.
- Co-ordination of meeting rooms and refreshments.
- Clerical and administrative tasks as required, including audio typing.
- Attendance as requested at auction sales.
- To take reasonable care for the health and safety of self and others who may be affected by acts or omissions related to your work. Co-operate fully with the management of the Company with regard to any duty or requirement imposed on them by the relevant Health & Safety legislation to allow that duty or requirement to be carried out or complied with.
- Any other reasonable duties and responsibilities considered appropriate by the management of the Company.


Person Specification

Experience/Knowledge:

Typing.
Experience in the use of desktop publishing package.
Experience of customer service environment.
The above is an advantage but not essential as full training will be given.


Skills:

Excellent customer service skills.
Good communication skills, both verbal and written. Computer literacy including MS Office.
Good telephone manner.
Ability to work in a team environment. Eye for detail.



Please Note:

The duties defined in this job description are not exhaustive. The Company operates a policy of flexible working and staff may be required to undertake additional duties, responsibilities and projects as considered appropriate.


To apply please send a CV and covering letter for the attention of Katy Langley via the apply online button.


Clive Emson Auctioneers was founded in 1989 to supply a high profile auctioneering facility to corporate and independent estate agents, private clients and statutory bodies. Our success is due to, and remains, attributable to a firm commitment to quality and service distinguished by both our Investors in People and ISO accreditations.

The concept of the Company is to provide a specialist land and property auctioneering service and, therefore, does not compete with the traditional estate agency, mortgage broking, insurance or any other aspect of the property world. All properties upon which we are instructed are offered for sale in the auction catalogue.

The 20-25,000 full colour catalogues produced for each of our auctions are available either by post or through a network of over 850 estate agency outlets throughout Southern England. Our marketing is supported by more estate agency offices than any other auctioneers practice.