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Case Manager

  • Salary + Bonus
  • Kings Hill, Tonbridge and Malling, Kent
  • Qube Recruitment Limited
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I'm currently looking to speak with individuals who are looking for a job with a purpose! My very well known client in Kings Hill are looking for Case Account Managers to join their busy, fast paced call centre.

We are specifically looking for people who possess the following;

Experience of a fast paced, dynamic office environment

Working towards KPI's successfully

Previous problem solving experience

Career driven

Confidence and Tenacity

Some of the key responsibilities include;

Handle complex customer accounts - these could be a high value customer/ a resolved complaint/dispute account or high asset forensic account

Ensure the internal systems are updated correctly and accurately

Be an ambassador of a customer focused approach

Connect all customer operations departments to the customer through high standard delivery

Supporting your team members with more complex accounts

Processing payments via direct debit sand other payment methods

What's on offer;

You will be expected to work a rotating shift pattern between the hours of 7.45am - 9.00pm Monday - Friday and also every other Saturday morning 8.45am - 1.30pm. These are non negotiable :)

If you are interested in any of the above please submit your CV now for immediate consideration.

  • Advertiser: Agency
  • Posted on: 23/05/2019 11:17
  • Reference: CABMANAGER