Job title: Digital Customer Experience Co-ordinator
Contract: Permanent
Reference: EON825
Based in: Kings Hill, Kent
Department: IT
Hours: Full-time (35 hours per week)
Grade: C
Salary: Up to £28,000 per annum (depending on experience)

About the team:
Although we’re a charity we take IT and Customers services very seriously and run a truly enterprise grade operation. We have created an amazing and talented team that we’re really proud of and we need brilliant people who can inspire and deliver change even when the going gets tough.
As an organisation we face some really big challenges but we like to rise to the challenge and believe in continually improving what we do and how we do it. We believe as a team everyone’s voice is important and together we are stronger than our individual parts, so we invest in our culture and our people.
We empower our people to ensure that their role, the roles they interact with and the department as a whole is as efficient and effective as possible.

What you’ll be doing:
This is an exciting opportunity within CAF that has the flexibility for the right candidate to grow and mould. We are looking for an energetic person who is passionate about digital customer services to work alongside IT, Product development and customer to ensure that we are resolving customers challenges quickly and effectively

The successful candidate will manage and build the relationship with our Customer Services team to provide quick resolution to customer queries. They will work with technical members of the team to identify fixes to queries and ensuring that we are continually communicating on progress.

You will also be responsible for the continual improvement activities around digital customer services and experience, including using data to gain a better understanding of customer behaviour, driving insight via customer feedback, product and improve KPI’s and continually driving our digital agenda.

The person we’re looking for

The ideal candidate will:
• Be self motivated with a strong desire to achieve results
• Be a strong team player with the ability to work with a diverse group of people and stakeholders.
• Have a strong background in digital product support.
• Passionate about all things digital
• Well versed in working with Google analytics data to understand customer behaviour and gain customer insight.
• Can do attitude and a willingness to develop the team to their full potential.

What you’ll get in return:
Salary is important but we know it’s not everything. You’ll have the opportunity to work very closely with the business at all levels, so this is a great opportunity to help shape our organisations future.
There’s lots of training opportunities and you’ll have the opportunity to really develop your technical and customer support skills.
On top of this we give a generous annual leave entitlement, flexible work hours, a fantastic pension, vibrant social club and health care options.

Please note that applicants must be eligible to work in the UK.


For further information on this exciting opportunity or to apply, please send your CV and a covering letter quoting reference number EON825 to humanresources@cafonline.org.

Closing date for receiving applications is 23 January 2019