Job Title: Account Manager

Salary: £27,000 per annum

Location: Rochester based, with travel to sites when required

Our client has an exciting role for an experienced Account Manager to join our client in Rochester.

Duties include:

* This Operationally critical role is responsible for day-to-day operational and administrative tasks, acting as first level escalation for the assigned Customer account. Leading on all Customer engagement, ensuring administrative tasks are completed with accuracy, meeting critical deadlines as well as maintaining Client and Supplier relationships, ensuring associated works are undertaken within scope and SLA.
* Taking ownership of both the Customer and service partners, you will oversee the daily management of all administration, providing direct management and leadership of all account functions. You will be responsible for the training and management of all direct reports
* Ensuring service requirements fully scoped and agreed, with suppliers challenged on costs to ensure best value.
* Coordinating with suppliers and third parties as needed to meet and exceed clear SLAs and deadlines.
* Taking the lead on resolving operation issues promptly and effectively.
* Following internal procedures and systems, maintaining accurate records and data, and validating and approving purchase and sales invoices.

The successful candidate will have:

* Solid experience in a similar account management role
* Ability to travel to client sites when required and lead in client meetings.
* Fantastic communication and influencing skills.
* Great relationship building skills, with a commitment to trust and openness.
* Be commercially aware and able to see new business opportunities
* Dedication to delivering high standards of customer satisfaction.
* Confidence using Word and Excel.
* Good understanding of KPIs and SLAs, with a track record of meeting these.
* Tons of drive, determination and resilience.

This is a great opportunity to join a really supportive company with great benefits in a varied and stimulating role.

If you feel you meet the above criteria, please apply online for immediate consideration.



This role is being handled by Emily Powell, Head of Business Support for Pearson Whiffin Recruitment.



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