Commercial Services Group are looking to appoint a Senior HR Helpdesk Advisor for their business solutions client.

You will be responsible for providing first line management of HR Helpdesk Advisors to deliver an effective and comprehensive service of all Recruitment, HR and Payroll services to a wide customer base, including NHS, Local Authority, Corporate, Pensions, Education and other sectors, ensuring high levels of customer service to a timely delivery

Your duties will include but are not limited to:

* Support in the management of the daily and monthly workload, including helpdesk enquiries, proactively utilising system dashboards.
* Allocate work items via relevant system, to ensure work is distributed appropriately, in accordance with all Service Level Agreements and workload targets, taking into account, staff availability and other influencing factors. Communicate daily workload plan with team.
* Actively seek and maintain a thorough knowledge and understanding of current, relevant regulations, legislation, statutory requirements and customer terms and conditions and lead in ensuring the team share the same understanding.

This position is based in Maidstone, Kent and offers hybrid flexible working. Say goodbye to commuting five days a week and say hello to a great opportunity to join a dynamic and connected company.

Significant experience within an operational payroll/personnel/recruitment team is essential

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.