Salary: £26,755 - £31,488 per annum

Job Location: West Malling

Hours: 36 per week

Contract Type: Permanent



If you're looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from you!

We are looking for a compassionate and friendly Customer Solutions Coordinator to join the team based in West Malling.

At Clarion Housing Group we pride ourselves on having a business head and a social heart. Forward looking; innovative thinkers; we're always seeking new ways to help our customers in an ever-changing society. Are you ready to help us in our work?

This role will work as part of a dedicated complaints resource to ensure we provide appropriate resolutions for customers. You'll be responsible for investigating complaints and member's enquiries providing timely responses that offer full explanation and wherever possible, resolution for customers.

Other responsibilities include:

* Supporting lead handlers and senior managers with investigations and responses in a thorough and timely way
* Resolving dissatisfaction where possible and appropriate outside the formal complaints process
* Working collaboratively with other staff, teams and external suppliers to resolve issues and deliver high levels of customer satisfaction

You'll already have proven experience of effective complaint handling and working in a customer service environment. You'll also need to demonstrate excellent communication and listening skills with experience of communicating verbally and in writing with customers, suppliers, colleagues and external stakeholders.

You'll also need:

* Knowledge of CRM
* Proficient and confident use of electronic document management systems
* Excellent organisational skills with experience of prioritising own work load
* Housing experience

In return we offer you a competitive salary and generous benefits package in a supportive environment.

If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.

Closing Date: Monday 18th January 2021 at midnight

For further details on this vacancy please click 'apply'.

You can download the role profile here - Customer Solutions Coordinator

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.