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Application Form

Full Time Shift Fitter

Competitive

Stagecoach South East

Performance Improvement Manager

Reports to: Business Change Manager

Purpose

The main objective of the Performance Improvement Manager is to oversee a significant increase in bus punctuality results which our customers in the South East say is the thing that matters to them the most. An improvement focused, engaging, and collaborative individual, the Performance Improvement Manager (PIM) is responsible for generating helpful and instructive reports that properly identify the gap between the timetable and the reality before working with key stakeholders to remove those gaps. The PIM will do this by leading a small but dedicated central team of on-duty Performance Improvement Supervisors who focus solely on running an on-time bus service that is well communicated to customers. The PIM will also build a portfolio of performance improvement initiatives alongside the Business Change Manager both internally (with local managers) and externally (through partnership working with local councils) that are driven through to conclusion.

Key Responsibilities

• Working with key stakeholders in the business, implement a performance improvement strategy for Stagecoach South East;
• Working with the Business Change Manager, create a performance improvement cultural change initiative to underpin the wider South East five-year plan;
• Design and deliver a suite of punctuality reports that front line managers can use to quickly identify the cause of delays to bus services;
• Work with front line managers to deliver tactical performance improvement activities arising from the application of the data alongside the local understanding of causation gained from drivers and other local employees to improve the punctuality of bus services in the South East;
• Work with the Network Planning Managers to identify scheduling changes that close the gap between the plan and the reality;
• Hold local managers to account for the delivery of performance improvement initiatives;
• Design process maps for the new ‘centralised control’ initiative, making sure that any duplication of effort is removed and that all response and recovery to service disruption is carried out with the customer at the heart of the decision making process;
• Provide day to day leadership and line management to the small team of performance supervisors who are focusing on an on-time delivery of our bus operation;
• Working in a collaborative, partnership approach, provide rigorous challenge to third parties whose outputs may have an unintended detrimental impact on bus service performance;
• Partner with local councils and other key stakeholders to generate funding opportunities to support dedicated bus infrastructure, enforcement and other physical interventions, holding those parties to account for the delivery of committed schemes;
• Any other reasonable duties as requested by the Business Change Manager or Executive Team.


Essential characteristics

• Friendly but resilient, kind and outgoing;
• Pro-active and self-starting, happy to work in an empowered role and able to do the right thing by listening to people and bringing ideas to life
• People focused team player with a passion for collaboration;
• The ability to bring people on-side through relationship building rather than hierarchy;
• Positive, can-do attitude;
• Ability to manage change activity in a rigorous way, sticking to key milestones;
• Organised and structured;
• Able to build long term plans by using data and analysis.

Applications Close: Thursday 6th February
Interviews will take place: Monday 10th February

Contact Details

Cover Letter

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