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Application Form
Helpdesk Advisor/Customer Service Advisor
£18000 to £19000 per year
Gillingham, Kent
Rark Solutions
A fantastic opportunity has arisen for a Helpdesk Advisor to join my clients busy office in Gillingham
As a Helpdesk Advisor you will be working as part of a team responsible for supporting customers and ensuring that queries are dealt with in a timely and professional manner and are given a great customer service. The role is very focused on first call resolution and making sure the customer is satisfied.
Other responsibilities include:
Supporting key customers and local authorities
Keeping client files updated
Calling back customers to ensure resolution
Offering a very good customer experience
Working as part of a team
We are looking for candidates from a customer service background, who ideally have a knowledge of resolving customer queries. You will need to have excellent communication skills and the ability to work to tight deadlines.
You will need to be very organised and a real team player.
Interested? Apply online today.
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